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user interaction workflows

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I have been having what appears to be an intermittent issue with the hyperlink on the bottom of web interaction pages.

 

Sometimes I have a URL at the bottom of all interactions that states you can access the interaction via the vco web portal to answer blocking task like items.

 

Such as;

 

Respond directly from here.

 

recently this seems to only be present in some of my workflows even though the code is identical. Is it the user interaction that should trigger the URL or should this be crafted into the content of the email message body ?


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